Contact Us – HeyBaji Online Casino Bangladesh
At HeyBaji, we understand that along with providing a fun and safe online gaming experience, it is necessary to have good customer service as well. Whether you’ve just registered on the platform or have been using it for ages, we will do our best to address any issue, whether it’s a query, concern or a technical hassle that you may face. Our customer service is committed to responding to each customer within a specific time limit and is available round the clock.
From promotional or account-related queries to questions regarding responsible gaming, our team is ready to assist you and other customers in a professional manner. We realise that your time is precious and therefore, we will do our best in solving all concerns in the least possible time.
How to Reach HeyBaji Support
There are many ways in which you can easily contact us at HeyBaji. You can reach out to us via email, through the live chat or even go through this FAQ section and web page, which contains the most common questions customers have.
Email Support
For general information, concerning your account as well as for raising technical issues. Please send an email to our customer support team as follows:
Email: [email protected]
Our support staff is well equipped to assist with various concerns which include managing accounts, processing payments, claiming bonuses and the like. You will receive a reply within a period of 24 hours, although we usually try to respond as quickly as possible, often within a few hours.
Such company contacts would also be more suitable in case someone has an enquiry or feedback regarding such topics; corporate, looking for marketing partners or general business enquiries and opportunities.
Email: [email protected]
We are ready to consider various brand partnership opportunities and invite discussion of possible marketing collaborations that are consistent with the objectives and beliefs of our brand.
Live Chat for Instant Support
For quick assistance, your best bet would be to use the live chat option. Instead of being based on the app, the live chat service, which is available 24/7, allows you to talk to a knowledgeable live agent the moment you log onto our website. If you experience a problem when playing a game, are unsure about a particular promotion, or have any relevant questions, our live chat agents will respond to your concerns as soon as they can.
To use the live chat option, follow the instructions below:
- Simple as that! Head to the contact us/help page of the HeyBaji website.
- At the bottom right corner of the webpage, you will find a live chat icon. Click on it.
- When the chat window opens, you can type your question in the relevant box.
Our support agent will greet you and provide you with assistance within a few minutes.
Live chat allows providers to respond in real-time, and hence is ideal for players who may be engaged in lag-based gameplay and require instant assistance. Our agents have detailed knowledge of the platform and can assist with all forms of support queries including troubleshooting, bonuses, account recovery, and other assistance.
Consistent FAQ Page
If you do not wish to speak with an agent, please refer to the FAQ section provided on our website which has ample features for users inclined towards self-service. This section is focused on various subjects enabling users to get answers for several questions without contacting support.
They don’t need to look around anymore since there is always something new on our FAQ page. They have a well-designed structure that leads to a logical flow of topics covered, such as:
Account registration and management
- Bonuses and Promotions: Get information on how to claim bonuses, including terms and conditions that apply to wagering requirements and promotional codes.
- Payments and Withdrawals: To smoothen the process, learn the techniques on how to deposit or withdraw cash and troubleshoot associated payment troubles.
- Game Rules and How-to-Play Guides: Utilise this tutorial on how to play some of our best-selling games like Baccarat, Roulette, Andar Bahar etc.
- Responsible Gaming: Learn strategies that will help you to gamble in a controlled manner and have access to tools such as a deposit limit and self-exclusion etc.
When you browse the FAQ section, typically, that will help you answer the most common questions in the shortest time possible. But in case the answered questions were not the ones you were concerned about, please don’t hesitate to contact us through email or live chat.
Responsible Gaming Support
At HeyBaji, we advocate for responsible gaming and make sure it is treated with the seriousness it deserves. We are fully focused on encouraging a safe and secure gambling experience and as such, we provide specific tools that enable the players to maintain control over their gambling activities.
If at any point you sense the situation is getting out of hand with gaming, our support team can assist with explaining the available options. You can also contact us for assistance regarding the deposit limits, time-out periods, or even the self-exclusion options. It is our aim to make sure that there are no players who do not have sufficient tools to be able to enjoy gaming in a safe and controlled manner.
Also, the FAQ section of our website has some information relevant to responsible gambling, such as how to manage your gambling addiction and when to stop gambling as well as everyday problems that gamblers may face and how to seek help.
